What phone number do I call to talk to a therapist?
To begin a Phone session, click on the “Call Now” button that is located next to the expert of your choice. For experts who are available, you will be asked to create a login for the site. If the expert is unavailable, you can either schedule an appointment or go back to choose another therapist.
You will then be asked to enter your credit card information. You will not be charged immediately. After entering your credit card information, you will be asked for your phone number, and you will promptly be called back at that number. Upon answering, you will be able to speak to the professional therapist free for the first 5 minutes. After that, you will be prompted on the phone to add funds to your account.
Once I make the call, do I start getting billed immediately?
No. After you are connected, you’ll have time to speak with your expert – at no cost – to get a sense of if they are the right person to meet your needs. Once you’re confident of their ability to assist you, simply press the star key on the lower left corner of your phone’s keypad, or click the ‘Hire’ button in the Session Window to begin a paid session with your expert.
Note that closing the main Session Window will automatically end your entire session. Should you or your expert hang up the phone, a pop up will appear asking if you’d like to continue the session via Phone, Live Chat, or to end the session completely. If you would like to reconnect to your expert via Phone, you will be provided with the same 800 number and access code as before. To continue via Live Chat, simply switch to the Chat tab of the Kasamba Communication Center. If you’d like to end your session, click the ‘Quit’ button.
When you are ready to end a session while still connected to your expert, you can do so by simply clicking the “Quit Session” button on the Session Window.
Who provides these services?
The therapists are all professional counselors, who are licensed to practice in the state that they work in. They are part of a network of professionals in many different fields who give online and phone advice through Ingenio. Ingenio provides connectivity, billing, and marketing for these services. Phone-Counseling.org is an affiliate of Ingenio.
What are the available payment options?
Ingenio offers the following payment options:
Credit Card: All major credit cards are accepted and can be safely submitted via our secure server.
What part of the live session will I pay for?
You only pay for the minutes of Live Chat between the time you clicked “Hire Expert” and the time either you or the expert clicked the “Quit Session” button. The length of the paid session is indicated by a timer that is located at the bottom of the communication center (the chat window). Parts of a minute are rounded up to a full minute. Once you click “Quit Session” and depending on your initial selection, the session fee will either be charged to your credit card or deducted from your Kasamba account.
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